General
General questions regarding the purchase and administration of QuEST services
How do I purchase these services?
Services are ordered electronically via the QuEST website using a partly pre-populated Excel worksheet (The Buyback Form 2011/12). Detailed information on individual services, available options and costs can be found on these web pages. You’ll find the Buyback form 2011/12 in the Quick Links box on the right hand side of every page throughout the QuEST website.
When I click on the link to open the Buyback Form, I see last year's form. Why is this?
Your computer stores web pages in a temporary file (also known as a cache) to make browsing the web faster. The version of the document you are seeing is likely to be the one that has been stored in your cache. To view the latest version, you’ll need to clear your cache and then try the link again.
For further information on how to clear your cache for Internet Explorer 6 follow this link to visit the Microsoft website. For Internet Explorer 7 and Internet Explorer 8 follow this link to visit the Microsoft Support page.
When is the deadline for returning the Buyback Form?
The form must be returned by Tuesday 3rd May 2011.
Who should I contact if I have a query about a service?
Contact the service direct using the named contacts on the information pages in this website.
If you have a general enquiry please contact our Customer Service team on 01865 323400.
Can I change my mind about my choice of services after 3rd May 2011?
Yes for most services, excluding insurances and licences, up to Thursday 30th June 2011. This ensures efficient deployment of people and resources, based upon schools’ purchasing decisions.
How will I be billed for services that my school purchases?
The returned form is an indication that your school agrees to the school’s budget being debited by the Schools Finance Team. This will normally be transacted in September for services provided within that financial year. Each school will be issued with a written statement about which services they have purchased and what has been debited from their budget.
Can I change from PAYU to annual subscription part way through the year?
Usually, yes but for many Services you will be charged as though you had bought in at the beginning of the year. We suggest you check by contacting the individual services prior to making your decision.
How do I pay for PAYU and additional services?
These items are normally billed at the published rate directly to the schools involved. For occasional use of a service this may be a one-off invoice.
How do I purchase these services?
All services are offered through an annual information package which is also available on the Oxfordshire County Council intranet. An information pack will also sent out to schools prior to the renewal date and more detailed information on individual services, costs and available options can be found on these web pages.
When I click on the link to open the Buyback Form, I see last year's form. Why is this?
Your computer stores web pages in a temporary file (also known as a cache) to make browsing the web faster. The version of the document you are seeing is likely to be the one that has been stored in your cache. To view the latest version, you need to clear your cache and then try the link again.
For further information and guidelines on clearing your cache for IE6 visit the Microsoft website.
For IE7 & IE8 visit this Microsoft Support page.
What is the deadline for returning the form?
There will be a single form for all services detailed within the information package and the return date and place to send the form (on-line or paper) will be clear on the form.
Who should I contact if I have a query?
Contact the named people in the information package, depending upon nature of the query. Everyone will be clearly identified, with their contact details including e-mail address.
Can I change my mind about my choice of services?
Yes for most services, excluding insurances, up to a stated date at the end of April. This is to allow efficient deployment of people and resources, based upon schools’ purchasing decisions.
Can I change from PAYU to annual subscription?
As above. We wish to encourage schools to use our services but we also have to plan our resources. Any change like this will be backdated to the original subscription point.
How will we be billed for schemes that we purchase?
In returning the form with an indication of schemes purchased, schools will be asked to sign that they agree to their school’s budget being debited by the schools finance team (non-SAP schools). This will normally be done in September for schemes within that financial year. Each school will be issued with a written statement about which schemes they have purchased and what has been debited from their budget. SAP schools will receive a request for payment approval on SAP.
How do we pay for PAYU and additional services within the overall schemes e.g. training courses?
These items are normally billed at the published rate directly to the schools involved. For occasional use of a service this may be a one-off invoice. For more complex schemes e.g. OQSA, schools are sent bills three times a year (after terms 2, 3,and 6 each year) for any expenditure, including consultancy and course fees.
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Page updated on: February 28, 2011
