Feedback and Complaints
Your feedback helps us to improve and develop our services. It also ensures our services meet your needs and expectations.
All QuEST services welcome feedback of all types. Please send us your comments, suggestions, compliments or complaints.
How can I pass on my feedback?
Each service has a dedicated contact for feedback, and their details can be found on the right-hand side of the relevant page.
You can also complete the QuEST online contact form. We are constantly seeking to improve our services and would love to hear what you have to say.
Complaints Process
QuEST also has a formal complaints process, designed to assist with the satisfactory resolution of complaints.
Each individual service has a named contact person, different from the lead person for the service. They will be the first point of contact for complaints.
The complaints procedure is:
- initial attempt to resolve problem between first level customer and provider
- if unsuccessful, refer to contact person for overall scheme/service
- if unresolved, refer to the QuEST Business Unit, in writing or by completing the QuEST online contact form.
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Page updated on: April 13, 2010
